Hotel Receptionist Jobs in Middlesbrough TS1 | Immediate Start & Flexible Shifts
Are you a skilled and personable Hotel Receptionist looking for your next exciting opportunity in Middlesbrough? Phone Direct is actively recruiting for a dedicated Hotel Receptionist to join a premier client in the Middlesbrough TS1 area. This is an immediate temporary-to-permanent role, perfect for candidates seeking a fast start, competitive weekly pay, and the chance to build a career in the thriving hospitality sector of Teesside.
Position Snapshot
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Hotel Receptionist Job Description
As the first point of contact for guests, our client is seeking a professional and enthusiastic Hotel Receptionist to deliver exceptional front-desk service at a well-regarded hotel in the heart of Middlesbrough TS1. This role is central to creating positive guest experiences, managing reservations, and ensuring the smooth operation of the reception area. The ideal candidate will be a natural communicator with a keen eye for detail and a passion for hospitality.
Working with Phone Direct offers more than just a job placement; it's a gateway to career opportunities in Middlesbrough's dynamic service sector. As a specialist agency, we understand the local market's nuances, from boutique hotels to larger chains. We don't just fill vacancies; we match skills with culture and potential for growth, much like we do for recruitment professionals in Leeds or healthcare assistants in Bolton. Our process is designed for speed, aiming to get you from application to interview within 48 hours.
This position is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in providing outstanding customer service. Whether you're an experienced Hotel Receptionist or a talented School Receptionist looking to transition into the hospitality industry, your frontline skills are highly valuable. You will be supported by a dedicated Phone Direct consultant who will guide you through the onboarding process and be your point of contact throughout your assignment.
At a Glance
- Role: Hotel Receptionist (Front Desk)
- Shifts: Flexible - Days, Evenings, Weekends
- Pay: Weekly, every Friday
- Environment: Modern, guest-focused hotel
Key Responsibilities & Daily Duties
Guest Reception & Check-In/Out
Warmly welcome all guests, manage efficient check-in and check-out procedures using the hotel's PMS (Property Management System), issue room keys, and verify payment details. You'll be the face of the hotel, setting the tone for each guest's stay.
Reservations & Administration
Handle telephone, email, and online booking enquiries. Accurately input and manage reservations, update guest records, and process cancellations or amendments. This requires meticulous attention to detail, much like the precision needed in remote customer support roles we fill.
Guest Services & Problem Resolution
Provide information on hotel facilities, local attractions in Middlesbrough, and transportation. Proactively handle guest queries, complaints, or special requests, finding swift and satisfactory resolutions to ensure a positive experience.
Cash Handling & Billing
Responsibly handle cash, card, and other payment transactions. Reconcile end-of-shift takings, prepare invoices, and assist with basic financial reporting. Integrity and numerical accuracy are paramount.
Communication & Liaison
Act as the communication hub between guests, housekeeping, maintenance, and management. Relay important information effectively to ensure seamless hotel operations across all departments.
Safety & Compliance
Adhere to all hotel security protocols, including GDPR for guest data protection. Monitor the lobby area, manage key security, and follow emergency procedures as required. Your vigilance contributes to a safe environment for all.
Ideal Candidate Profile & Requirements
To excel in this Hotel Receptionist role in Middlesbrough, you'll need a blend of technical competency and innate interpersonal skills. Our client values attitude and potential as much as direct experience. Whether you're a seasoned hospitality professional or someone with transferable skills from a School Receptionist or office administration role, we want to hear from you.
Essential Skills & Experience
- Proven experience in a customer-facing reception or front desk role (hotel, corporate, medical, or school receptionist experience is highly relevant).
- Excellent communication skills, both verbal and written, with a clear and professional telephone manner.
- Strong IT literacy and the ability to learn new software quickly (experience with PMS like Opera, Fidelio, or similar is a bonus).
- Numeracy and accuracy for handling payments, invoices, and administrative tasks.
Personal Attributes
- Impeccable presentation and a friendly, welcoming demeanour.
- Problem-solver mindset with the ability to stay calm under pressure.
- Team player who can also work independently using initiative.
- Flexibility to work a variety of shifts, including weekends and evenings, as required.
Why This Role?
This isn't just a temporary post. For the right candidate, this is a pathway to a permanent career with a respected Middlesbrough employer. You'll gain invaluable experience in a professional setting, with the full support of Phone Direct behind you.
Desirable (Not Essential)
- NVQ or similar in Hospitality/Customer Service.
- First Aid certificate.
- Knowledge of the Middlesbrough/Teeside area.
Salary, Pay & Benefits Package
Starting rate, with increase based on experience & shift.
Reliable, consistent payments directly to your bank.
Paid holiday accrual from day one.
Benefits of Working via Phone Direct
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Pension Scheme Access
Option to enrol in a workplace pension scheme, helping you plan for the future.
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Training & Support
Ongoing support from your dedicated consultant and access to optional training resources to enhance your skills.
Career Pathway Potential
This temporary Hotel Receptionist role is viewed by our client as a potential gateway to a permanent position. High performers demonstrating commitment, skill, and a positive attitude are often offered a permanent contract. Beyond this specific hotel, excelling in this role opens doors within the wider Phone Direct network.
We frequently place successful candidates in higher-level hospitality roles, from front office supervisor to guest services manager. Your experience here could also be a stepping stone to other frontline roles we specialise in, such as a Medical Receptionist or a specialist in call answering services for businesses.
How to Apply for This Hotel Receptionist Role
Applying for this Hotel Receptionist position in Middlesbrough TS1 is straightforward. Phone Direct's process is designed to be fast and transparent, getting you in front of the employer as quickly as possible.
Submit Your Details
Click"Apply Now" or email your CV. Ensure your contact details are up-to-date.
Screening Call
A Phone Direct consultant will call you to discuss the role, your experience, and availability.
Client Interview
If suitable, we'll arrange a fast-track interview with the hotel management team.
Start Your Role
Complete quick compliance checks, receive your shift pattern, and begin your new position.
Critical Application Instruction
If you are interested email your cv and info to [email protected]. Please use the subject line:"Hotel Receptionist Application - Middlesbrough TS1".
Why Choose Phone Direct for Your Next Job in Middlesbrough?
As a leading recruitment and temporary staffing agency serving Middlesbrough TS1 and the wider Teesside region, Phone Direct is more than just a job board. We are your career partner. We have deep-rooted connections with local employers, from hotels and healthcare providers to corporate offices, giving you access to opportunities that aren't always advertised publicly.
- Local Expertise: We understand the Middlesbrough job market intimately, advising you on the best employers and career paths.
- Dedicated Consultant: You'll have a single point of contact who gets to know your skills and career goals.
- Beyond Receptionist Roles: Excelling here can lead to other opportunities in our portfolio, such as virtual phone answering services or more specialised administrative positions.
Our Promise to You
We are committed to fair, transparent, and ethical recruitment. You will always know your rate of pay upfront, receive clear terms of engagement, and be paid accurately and on time, every week.
Whether you're seeking a temporary stopgap or a long-term career move, trust Phone Direct to connect you with the right opportunity in Middlesbrough. Explore more about our approach on our About Us page or see the range of services we offer to both candidates and businesses.
The Future of Front Desk & Communication
The role of a Receptionist is evolving with technology. While the human touch remains irreplaceable in hospitality, understanding new communication tools is a valuable asset. This video explores how AI is transforming phone handling, a relevant insight for any modern front-desk professional.
Understanding technology trends can make you a more versatile and valuable candidate in today's job market.
Ready to Welcome Your New Career?
This Hotel Receptionist role in Middlesbrough TS1 won't be available for long. Take the first step towards an immediate start and a rewarding position in hospitality.
If you are interested email your cv and info to [email protected]
Contact Phone Direct
Phone Direct
Middlesbrough TS1 Region
T: +442033935357
E: [email protected]
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Need reliable hotel staff, receptionists, or other temporary workers in Middlesbrough? Phone Direct provides fast, vetted talent.
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