Call Centre Operator Jobs in Oldham OL1 | Immediate Start & Flexible Shifts
Phone Direct is recruiting dedicated Call Centre Operators for an immediate start in Oldham OL1. Join a leading local agency for temporary and temp-to-perm roles with competitive pay, weekly payments, and career progression. Apply today!
Apply for This Role →Job Description: Call Centre Operator
Phone Direct is actively seeking professional and articulate Call Centre Operators to join our client's dynamic customer service team in the Oldham OL1 area. This is a fantastic opportunity for individuals who excel in communication and thrive in a fast-paced environment. Our client, a respected local business, requires reliable staff to handle inbound and outbound customer interactions, providing exceptional service and support. As a specialist recruitment agency connecting talent with opportunity across Greater Manchester, we understand the local job market and can match your skills with the right employer.
This role is perfect for someone seeking an immediate start with the potential for ongoing work and career development. Whether you are looking for flexible part-time hours, full-time stability, or a pathway to a permanent position, registering with Phone Direct gives you access to a wide range of call centre and customer service vacancies. We pride ourselves on a straightforward registration process, weekly pay, and the support of a dedicated consultant who will advocate for you. If you have experience in customer-facing roles, a positive attitude, and a desire to build a career in customer support, we want to hear from you.
Key Responsibilities & Duties
- Handle Inbound Customer Calls: Professionally answer incoming calls, addressing customer enquiries, resolving issues, and providing accurate information about products or services in a timely and empathetic manner.
- Manage Outbound Communications: Conduct outbound calls for follow-ups, customer satisfaction surveys, appointment reminders, or lead generation as required by the campaign or client.
- Maintain Accurate Records: Log all call details, customer interactions, and actions taken meticulously within the company's CRM system, ensuring data integrity and compliance with data protection regulations.
- Meet Performance Targets: Strive to achieve and exceed key performance indicators (KPIs) such as call handling time, first-contact resolution rates, customer satisfaction scores, and quality assurance standards.
- Provide Excellent Customer Service: Act as the first point of contact, building rapport with customers, de-escalating tense situations, and ensuring a positive brand experience with every interaction.
- Collaborate with Team Members: Work effectively as part of a team, sharing knowledge, supporting colleagues during peak times, and participating in team meetings and training sessions to improve overall performance.
- Adhere to Scripts and Processes: Follow provided call scripts and operational procedures while using initiative to adapt conversations naturally to meet individual customer needs.
- Escalate Complex Issues: Identify calls or issues that require specialist attention and escalate them promptly and correctly to the relevant department or supervisor, providing clear and concise handover notes.
Candidate Requirements & Skills
Essential Skills
- Excellent Verbal Communication: Clear, confident, and polite telephone manner with a neutral, understandable accent.
- Active Listening: The ability to listen carefully, understand customer needs, and respond appropriately without interruption.
- Basic Computer Literacy: Comfortable navigating Windows-based systems, using CRM software, and typing with reasonable speed and accuracy.
- Resilience and Patience: Ability to handle repetitive tasks and difficult customer conversations calmly and professionally.
- Reliability and Punctuality: A strong work ethic, commitment to scheduled shifts, and excellent time-keeping are non-negotiable.
Desirable Experience
- Previous experience in a call centre, customer service, or sales environment is highly advantageous.
- Experience with live chat or email support systems in addition to phone work.
- Knowledge of specific industries such as retail, utilities, healthcare, or financial services.
- Familiarity with performance metrics and working towards targets in a monitored environment.
Why Register with Phone Direct in Oldham?
As a trusted recruitment and temporary staffing agency serving Oldham OL1 and the wider Greater Manchester region, Phone Direct is your gateway to flexible, rewarding work. We don't just fill vacancies; we build careers and support local businesses with reliable talent. When you partner with us, you gain access to more than just a single job listing.
Local Expertise
We understand the Oldham job market intimately, connecting you with employers who value local talent.
Weekly Pay
Get paid reliably every week. No waiting for monthly payroll – your hard work is rewarded promptly.
Career Pathways
From temporary Call Centre Operator roles to permanent team leader positions, we help you progress.
Dedicated Support
Your own consultant provides ongoing support, from interview prep to resolving any workplace queries.
Salary, Benefits & How to Apply
Compensation Package
We offer a competitive pay rate for Call Centre Operators in Oldham OL1, which is reviewed based on your experience, shift patterns, and the specific client requirements. Pay is typically hourly and paid weekly. Many of our roles also offer benefits such as:
- Holiday pay accrual.
- Opportunities for paid training and upskilling.
- Performance-based bonuses or incentives (where applicable).
- Access to a pension scheme.
For specific pay details for this vacancy, please speak with our recruitment team when you apply.
How to Apply
The application process is quick and straightforward. To be considered for this immediate start role in Oldham OL1, please follow these steps:
- Click the"Apply Now" button on this page to submit your initial interest.
- A Phone Direct consultant will contact you via phone or email within 24-48 hours to discuss your experience and this role in detail.
- You may be invited for a brief, informal registration interview, which can often be conducted remotely.
- If suitable, we will fast-track your profile to our client for consideration.
If you are interested email your cv and info to [email protected].
Other Immediate Start Roles in Oldham & Greater Manchester
Phone Direct recruits for a wide variety of temporary and permanent positions across multiple sectors. If you're open to different opportunities, explore some of our other high-demand roles below. For a comprehensive list, visit our All Jobs page.
| Job Title | Location | Pay Rate | Apply |
|---|---|---|---|
| Customer Service Advisor | Manchester City Centre | £11.50 - £12.75 p/h | Apply |
| Laundry Attendant / Operative | Rochdale OL11 | £10.90 - £11.50 p/h | Apply |
| HGV Class 1 Driver | Oldham OL9 | £14.50 - £16.00 p/h | Apply |
| Refuse / Waste Operative | Tameside SK14 | £11.20 - £12.00 p/h | Apply |
| Remote Customer Support Agent | Work from Home (GM) | £10.90 - £12.25 p/h | Apply |
| Call Answering Service Agent | Bolton BL1 | £11.00 - £11.75 p/h | Apply |
| Warehouse Operative | Trafford Park M17 | £10.60 - £11.20 p/h | Apply |
| Healthcare Assistant | Bolton BL3 | £12.00 - £13.50 p/h | Apply |
| Administrative Assistant | Oldham OL4 | £11.00 - £12.00 p/h | Apply |
| Recruitment Resourcer | Leeds LS1 | £11.50 - £13.00 p/h | Apply |
All advertised pay rates are indicative and depend on experience, shift pattern, and specific client. Contact us for precise details.
Start Your New Role Next Week
Don't let this opportunity pass you by. We are interviewing candidates now for an immediate start in Oldham OL1. Apply today and a consultant will be in touch to discuss your next career move.
Apply Now for Immediate Start → Call: +44 20 3393 5357Frequently Asked Questions
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Whether you're looking for your next job or need to hire reliable staff, Phone Direct is your local partner. For businesses, our Our Services page details how we provide top recruitment talent efficiently. Job seekers can find everything from customer support roles to specialised positions.
Contact Phone Direct
Get in touch with our Oldham recruitment team today. We're here to answer your questions about this Call Centre Operator role or any other opportunities.
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