Customer Service Advisor Jobs in Bristol BS11 – Immediate Start
Phone Direct is urgently hiring for a dedicated Customer Service Advisor to join a leading team in the Bristol BS11 area. This is a temporary-to-permanent opportunity with flexible shifts, competitive pay, and a fast-track registration process for an immediate start.
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Quick Apply for Bristol CS Advisor →Customer Service Advisor Role in Bristol BS11
Phone Direct is partnering with a nationally recognised client in the Bristol BS11 area to recruit an experienced and personable Customer Service Advisor. This role sits at the heart of their customer operations, providing first-line support via telephone, email, and live chat. You will be the voice of the company, handling inquiries, resolving issues, and ensuring every customer interaction is positive and efficient. Our client operates in a fast-paced sector, and they value advisors who can think on their feet, demonstrate empathy, and uphold the highest standards of service.
As a specialist in connecting talent with opportunity, Phone Direct understands what makes a great Call Centre Operator or Receptionist. This particular position is ideal for someone with previous contact centre or front-line customer service experience who is looking for a role with genuine progression potential. The client has a strong track record of converting temporary staff into permanent team members, making this an excellent foot-in-the-door opportunity with a reputable employer. Located with excellent transport links in BS11, the role offers a modern working environment and a supportive team culture.
Whether you're an experienced advisor seeking a new challenge or someone with transferable skills from a Receptionist background looking to move into a call centre environment, we want to hear from you. Phone Direct manages the entire recruitment process, offering guidance, interview preparation, and ongoing support once you're placed. We also have a range of other customer services roles across the South West for those open to different opportunities.
Key Responsibilities & Daily Duties
As the primary point of contact, your day will be varied and engaging. You will be equipped with industry-leading CRM systems and given full training to handle a wide range of customer scenarios. Below is a detailed breakdown of the core responsibilities for this Bristol-based Customer Service Advisor position.
1Customer Interaction & Support
- Handle a high volume of inbound calls from customers, providing accurate information, troubleshooting issues, and offering solutions in a professional and courteous manner.
- Manage customer inquiries via email and live chat systems, ensuring responses are timely, well-structured, and resolve the query fully on first contact where possible.
- Demonstrate active listening and empathy, particularly when handling complaints or escalated situations, aiming to de-escalate and turn a negative experience into a positive one.
2Administration & System Use
- Accurately log all customer interactions, updates, and actions taken in the company's CRM system, maintaining meticulous records for compliance and quality assurance.
- Process customer account updates, order amendments, and service requests following strict procedural guidelines and data protection laws (GDPR).
- Collaborate with internal departments such as sales, technical support, and logistics to resolve complex queries and ensure a seamless customer journey.
3Performance & Development
- Meet and exceed individual and team-based Key Performance Indicators (KPIs) such as call handling time, first-contact resolution, and customer satisfaction scores.
- Participate in regular training sessions and coaching to stay updated on product knowledge, service procedures, and soft skills development.
- Contribute to a positive team atmosphere, sharing best practices and supporting colleagues during peak periods to ensure departmental goals are met.
4Compliance & Quality
- Adhere strictly to all regulatory compliance requirements, script guidelines, and data security protocols relevant to the industry and client.
- Your work will be subject to quality monitoring and call scoring to ensure the highest standards are consistently delivered to the client's customers.
- Identify and report any recurring customer issues or system faults to team leaders to support continuous service improvement.
Essential & Desirable Requirements
To be successful in this Customer Service Advisor role in Bristol BS11, you will need a blend of experience, skills, and the right attitude. Our client is looking for reliable, engaging individuals who can represent their brand with pride. Whether your background is in a traditional call centre, as a Receptionist, or in another front-facing customer service role, we encourage you to apply.
Essential Criteria
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Proven Customer Service Experience: At least 6 months of experience in a customer-facing role, such as a Call Centre Operator, retail assistant, hospitality, or office Receptionist.
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Excellent Communication Skills: Clear, articulate verbal and written English. The ability to explain complex information simply and build rapport quickly over the phone.
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IT Literacy & Typing Speed: Confident using computers, multiple software systems, and CRM databases. A minimum typing speed of 35 WPM with high accuracy is required.
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Problem-Solving Attitude: A proactive approach to finding solutions for customers, demonstrating resilience and a positive attitude when faced with challenges.
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Reliability & Flexibility: Must be able to commit to the assigned shifts (which may include weekends on a rota basis) and have reliable transport to the Bristol BS11 location.
Desirable Criteria
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Experience in a Similar Industry: Previous work in utilities, telecommunications, financial services, or retail customer service is highly advantageous.
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Relevant Qualification: A NVQ/Certificate in Customer Service or a related field, though not essential, will strengthen your application.
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Experience with Specific Systems: Familiarity with common CRM platforms like Salesforce, Zendesk, or similar customer service software.
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Driving Licence & Own Transport: While public transport serves the area, having your own transport provides greater flexibility for shift patterns.
Salary, Pay & Benefits Package
Phone Direct believes in transparently presenting the rewards of the role. This Customer Service Advisor position offers a competitive package designed to attract quality candidates in the Bristol BS11 area. The pay rate reflects experience, and the benefits extend beyond just the hourly wage, including the significant advantage of working with a reputable agency that prioritises your career progression.
Financial Rewards
- Hourly Pay Rate: £11.50 - £13.50 per hour
- Payment Frequency: Weekly pay every Friday
- Payroll Method: PAYE (No umbrella complications)
- Holiday Pay: Accrued and paid in line with statutory entitlement
- Pension Options: Access to a workplace pension scheme
Role Benefits
- Immediate Start: Fast-track registration for roles starting within days
- Temp-to-Perm Pathway: Clear route to a permanent contract with the end client
- Flexible Shifts: Various patterns available, including full-time and part-time hours
- Modern Workplace: State-of-the-art contact centre in Bristol BS11 with excellent facilities
- Full Training: Comprehensive induction and ongoing coaching provided
Agency Benefits
- Dedicated Consultant: A single point of contact for support, pay queries, and career advice
- Access to Multiple Roles: Exclusive opportunities not always advertised publicly
- Career Development: Guidance on upskilling and moving into supervisory roles
- Local Expertise: Phone Direct's deep knowledge of the Bristol and South West job market
How to Apply for This Role
The application process for this Customer Service Advisor role in Bristol BS11 is designed to be swift and straightforward. Phone Direct manages the recruitment on behalf of the client, meaning you'll have expert guidance at every step. Follow the process below to get your application started for an immediate start.
Submit Your Details
Click the 'Apply Now' button on this page to submit your basic details and CV through our secure portal. Ensure your CV is up-to-date and highlights your customer service experience.
Screening & Interview
A Phone Direct consultant will call you for a brief telephone screening. Successful candidates will then be invited for a face-to-face or video interview with our team, and potentially the client.
Registration & Start
Once offered the role, you'll complete a fast online registration, provide right-to-work documents, and receive your shift details. You could be starting in your new position within 48 hours.
Apply Directly Today
To express your interest in this Customer Service Advisor role, please use the button below to access our official application form. For any specific queries about this role or other customer services positions in Bristol, you can also contact our team directly. If you are interested email your cv and info to [email protected]
Why Choose Phone Direct for Your Next Job in Bristol?
Speed & Efficiency
We specialise in fast placements. Our streamlined process is designed to get you from application to first shift in the shortest possible time, perfect for immediate start roles.
Local Market Expertise
With deep roots in the South West, we understand the Bristol BS11 job market intimately. We connect you with the best employers and opportunities in your area.
Trust & Support
You're not just a number. You get a dedicated consultant who provides ongoing support, ensures you're paid correctly and on time, and advocates for your career growth.
Diverse Opportunities
From Call Centre Operator roles to specialised Medical Receptionist positions, we have access to a wide variety of temporary and permanent jobs across multiple sectors.
Frequently Asked Questions
For candidates who have all their right-to-work documents ready and can pass a swift interview, an immediate start is highly possible. Phone Direct's fast-track registration process is designed to place suitable candidates within 24-48 hours of a successful interview. The client is urgently seeking staff, so the timeline from application to first shift can be remarkably quick.
Absolutely. Skills from a Receptionist role are highly transferable to a Customer Service Advisor position. Your experience in handling face-to-face and telephone inquiries, managing appointments, and providing excellent front-line service is directly relevant. We value soft skills like communication, organisation, and professionalism. Full training on the specific systems and call protocols will be provided. You can explore more about the skills transition on our dedicated Receptionist career page.
The client operates a variety of shift patterns to cover core hours between 8am and 8pm, Monday to Sunday. Typical full-time patterns might be 9am-5:30pm, or 12pm-8pm. There is often a requirement to work one weekend day in a rotating pattern, with a day off in the week. Part-time and flexible hours may be available for the right candidate – please discuss your availability with your Phone Direct consultant during screening. We strive to match candidates with shifts that suit their lifestyle.
Many of our temporary roles, including this one, have a clear temp-to-perm (temporary-to-permanent) pathway. You will initially be employed by Phone Direct on a temporary assignment. After a successful probationary period (typically 12 weeks), the client has the option to offer you a permanent contract directly with their company. This is an excellent way for both you and the employer to ensure it's a good fit before making a long-term commitment. Our consultants will guide you through this process.
Yes, constantly. As a leading recruitment agency, we have a pipeline of Customer Service Advisor, Call Centre Operator, and support roles across Bristol and the South West. Even if this specific role is filled, registering with Phone Direct gives you first access to new opportunities as soon as they arise. We recommend browsing our Latest Jobs page or speaking to a consultant about your profile to be matched with other suitable positions. We also specialise in virtual answering services roles for those interested in remote work.
Ready to Start Your New Role in Bristol BS11?
This Customer Service Advisor position won't be available for long. Take the first step towards a new opportunity with competitive pay, flexible shifts, and a clear career path.
If you are interested email your cv and info to [email protected]
Contact Phone Direct Bristol
Get in touch with our Bristol-based team for any questions about this Customer Service Advisor role, the application process, or to discuss other job opportunities in the BS11 area and beyond.
Phone Direct – Bristol Office
Phone: +44 20 3393 5357
Email: [email protected]
Location: Serving Bristol BS11 and the wider South West region.
Phone Direct is a trusted recruitment and temporary staffing agency, connecting talented individuals with businesses across the UK. We are an equal-opportunities employer.
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