Customer Service Representative / Advisor Job in Salford Quays M50 – Immediate Start & Competitive Pay
Phone Direct is actively recruiting a skilled Customer Service Representative / Advisor for an immediate temporary-to-permanent placement with a leading client in the thriving Salford Quays M50 business district. If you excel in communication and problem-solving, apply now for a fast-tracked interview.
Salford Quays M50
Prime media & tech hub. Excellent transport links.
ASAP / Immediate
Interviewing this week. Start within days.
£12.50 - £14.50 p/h
Competitive. Weekly pay. Potential overtime.
Temp-to-Perm
Initial 12-week temp with view to permanent.
Job Description & Role Overview
Phone Direct is partnering with a prominent client in Salford Quays to find a dedicated and articulate Customer Service Representative / Advisor. This role sits at the heart of their customer operations, handling inbound enquiries across multiple channels including phone, email, and live chat. You will be the first point of contact, representing a respected brand and ensuring every customer interaction is positive, efficient, and resolves their query effectively.
The Salford Quays location offers a modern, dynamic working environment in one of Manchester's most vibrant districts. This is a fantastic opportunity for someone with proven customer service experience to join a growing team where performance is recognised and rewarded. The role is initially temporary, but for the right candidate who demonstrates reliability and skill, it offers a clear pathway to a permanent position with enhanced benefits. If you are looking for roles like a School Receptionist or Telemarketer, the core skills of communication and organisation are highly transferable to this position.
📋 Key Responsibilities
- • Handle a high volume of inbound customer enquiries via telephone, email, and web chat in a professional and timely manner.
- • Accurately process orders, updates, and account changes using the company's CRM system, ensuring data integrity.
- • Investigate and resolve customer complaints or issues, escalating complex cases to senior advisors when necessary.
- • Provide clear product and service information, demonstrating excellent product knowledge to support sales.
- • Meet and exceed individual and team performance targets related to call handling, customer satisfaction, and issue resolution.
- • Maintain detailed and accurate records of all customer interactions and transactions.
- • Contribute to team meetings and share feedback to help improve processes and the overall customer experience.
✅ What We're Looking For
- • Proven Experience: Minimum of 6-12 months in a fast-paced customer service, call centre, or front-line advisory role. Experience as a Telemarketer or School Receptionist is highly relevant.
- • Communication Skills: Exceptional verbal and written English. Ability to explain complex information simply and with empathy.
- • Tech Proficiency: Confident user of CRM software, Microsoft Office, and ability to learn new in-house systems quickly.
- • Problem-Solving Mindset: A natural aptitude for listening, understanding customer needs, and finding practical solutions.
- • Reliability & Flexibility: Punctual, reliable, and able to work scheduled shifts between 8am and 6pm, Monday to Friday. Occasional Saturday morning cover may be required.
- • Local Accessibility: Based within a commutable distance of Salford Quays M50 or willing to relocate. Familiarity with the area is a bonus.
Salary, Benefits & Why This Role Stands Out
Hourly pay rate, paid weekly via Phone Direct. Overtime available at enhanced rates.
Pro-rata holiday entitlement (incl. bank holidays) while on assignment with us.
Access to a workplace pension scheme in line with auto-enrolment regulations.
Beyond the competitive pay, this role offers structured training, a supportive team environment, and clear career progression within a stable company. For candidates interested in remote work, we also list Remote Customer Support Jobs in Doncaster, but this Salford Quays position is ideal for those who thrive in an office-based, collaborative setting.
Apply for This Customer Service Role Today
Don't miss this opportunity to join a leading team in Salford Quays. The interview process is swift, and we are looking to onboard the successful candidate immediately.
How to Apply:
- Prepare Your CV: Ensure it highlights your relevant Customer Service Representative experience.
- Email Your Application: Send your CV and a brief cover note to [email protected]. Use the subject line:"CSR Application - Salford Quays".
- Phone Screening: Our team will review your application and contact suitable candidates for a brief telephone interview.
- Client Interview: Successful candidates will be fast-tracked to a face-to-face or video interview with our client in Salford Quays.
If you are interested email your cv and info to [email protected].
📧 Email Your CV NowOther Immediate Customer Service & Support Roles in Greater Manchester
| Job Title | Location | Pay Rate | Apply |
|---|---|---|---|
| Customer Service Advisor (Inbound Calls) | Manchester City Centre M1 | £13.00 p/h | Apply |
| Telemarketing Executive | Trafford Park M17 | £11.50 p/h + Bonus | Apply |
| Medical Receptionist | Bolton BL1 | £12.00 p/h | Apply |
| School Receptionist (Temp) | Salford M6 | £11.75 p/h | Apply |
| Client Support Representative | Stockport SK1 | £13.50 p/h | Apply |
| Call Centre Agent | Oldham OL1 | £11.80 p/h | Apply |
| Virtual Customer Service Advisor | Remote (North West) | £12.25 p/h | Apply |
| Helpdesk Advisor | Warrington WA1 | £14.00 p/h | Apply |
| Administrative Assistant with Phone Work | Bury BL9 | £12.00 p/h | Apply |
| Retail Customer Service Coordinator | Altrincham WA14 | £11.90 p/h | Apply |
All pay rates are indicative and subject to experience, specific shift patterns, and client confirmation. Phone Direct acts as an employment agency for these roles.
Frequently Asked Questions
The process is designed for speed. We are conducting interviews this week, with the aim for the successful candidate to begin their onboarding and training within 7-10 days of application. The"immediate start" refers to the urgency of our client's need and the swiftness of our recruitment process.
Absolutely. The core skills are highly transferable. As a Telemarketer, you have proven phone manner, resilience, and sales-adjacent skills. As a School Receptionist, you have exceptional organisational skills, multi-tasking, and dealing with a diverse range of people. We value this experience and encourage you to highlight it in your application.
A temporary role is for a fixed period with no guarantee of extension. This particular role is temp-to-perm, meaning you are initially employed by Phone Direct on a temporary basis (typically 12 weeks) to work at the client site. After this period, based on your performance and the client's needs, there is a pre-arranged opportunity for you to be taken on directly as a permanent employee of the client company, with their associated benefits package.
Yes, Phone Direct specialises in a wide range of front-office and support staffing. We frequently recruit for Call Answering Service roles across various sectors, as well as specialised positions like Healthcare Assistants in Bolton and receptionists. Explore our latest jobs board for all current opportunities.
Please attach your most recent CV as a PDF or Word document. In the body of the email, state your full name, contact number, confirm your location and ability to commute to Salford Quays M50, and mention your notice period or immediate availability. A short paragraph summarising your relevant experience (e.g.,"I have 18 months' experience in a busy customer service call centre...") will help our team prioritise your application.
Why Register with Phone Direct for Your Next Role?
As a specialist recruitment agency based in the North West, Phone Direct connects talented individuals like you with leading employers. We understand the local job market in Salford Quays, Manchester, and beyond.
Whether you're seeking a temporary stop-gap or a career-changing permanent role, we offer a streamlined service. From your initial registration to your first pay cheque, our consultants provide guidance and support. We also help businesses find top recruitment talent.
- Weekly Pay: Get paid reliably every week, with no delays.
- Local Expertise: Deep knowledge of Salford Quays and Greater Manchester employers.
- Career Advice: Our consultants can help you plan your next career move.
- Exclusive Roles: Access to vacancies not always advertised on public job boards.
Contact Phone Direct
Phone Direct Recruitment
Salford Quays M50 Region & Greater Manchester
Phone: +44 (0) 20 3393 5357
Email: [email protected]
Quick Links
Phone Direct is an equal-opportunities employer and recruitment agency. Registered in England & Wales. © Phone Direct 2024. All rights reserved.
The Salford Quays Advantage: Your Workplace Environment
Securing a role in Salford Quays M50 is more than just a job; it's an opportunity to embed yourself in one of the UK's most dynamic and regenerated business ecosystems. This role places you at the heart of MediaCityUK, a thriving hub for major broadcasters like the BBC and ITV, alongside innovative tech startups and established corporate headquarters. The working environment is purpose-built for collaboration and inspiration.
Imagine lunch breaks along the picturesque quayside, with a wide selection of cafes, bars, and restaurants just a short walk from your office. The transport links are exceptional, with the Metrolink tram system providing direct, frequent services to Manchester city centre, Salford Central, and beyond, making your commute straightforward whether you're coming from Bolton, Bury, or central Manchester. For drivers, the area is well-connected to the M60 motorway ring road.
This setting fosters not only a professional atmosphere but also significant networking opportunities. Being surrounded by industry leaders and creative enterprises can open doors for your long-term career, far beyond the initial temp-to-perm period of this Customer Service role. Many professionals begin in support positions within these companies and progress into specialized departments in marketing, production coordination, or client management.
A Day in the Life: What Your Role Really Involves
To move beyond the job description, let's walk through a typical day for our Customer Service Representative in Salford Quays. This will give you a tangible sense of the rhythm, challenges, and rewards of the position.
Morning (8:30 AM - 12:00 PM)
- •Log into the CRM and phone systems, check daily team briefs and updates.
- •Address overnight email enquiries and priority follow-ups from the previous day.
- •Begin handling inbound calls, focusing on order status updates and account queries during the busiest period.
- •Participate in a 15-minute daily team huddle to align on targets and share insights.
Afternoon (1:00 PM - 4:00 PM)
- •Shift focus to a mix of live web chat support and continued phone work.
- •Deep-dive into a more complex customer complaint, researching policy and coordinating with the logistics team for a resolution.
- •Process a batch of new orders and account registrations received via email.
- •Update knowledge base articles based on a recurring query pattern you've identified.
Late Shift & Wrap-Up (4:00 PM - 6:00 PM)
- •Handle final calls and ensure all open chat sessions are resolved.
- •Complete detailed notes in the CRM for any ongoing cases to be picked up the next day.
- •Review your personal performance dashboard against daily targets for call handle time, customer satisfaction (CSAT) score, and resolution rate.
- •Plan your priority tasks for the following morning before logging off.
The role is varied, fast-paced, and metrics-driven, but with strong team support. You are never just a"cog in a machine"; you are a vital interface between a respected brand and its customers.
Career Pathway Spotlight: From Temp CSR to Team Leader
To illustrate the genuine potential of this temp-to-perm role, consider the trajectory of Alex, who joined our client via Phone Direct in a similar position 18 months ago. Alex started as a Temporary Customer Service Advisor, bringing experience from a retail customer service background.
Months 1-3 (Temp Period): Alex quickly mastered the CRM system, consistently exceeded his call resolution targets, and received positive customer feedback. His reliability and positive attitude were noted by the permanent team manager.
Month 4 (Permanent Offer): At the end of the 12-week temp period, Alex was offered a permanent contract with the client company, which included a pay rise, private healthcare, and a structured pension contribution.
Months 5-12: As a permanent employee, Alex took on additional responsibilities, mentoring two new temp starters from Phone Direct. He completed the company's internal"Leadership Essentials" training module.
Present Day (18 Months): Alex has recently been promoted to Team Leader, overseeing a pod of 8 Customer Service Representatives. He now participates in operational meetings, helps with forecasting, and is responsible for his team's performance metrics.
Key Takeaway: This client invests in talent. They use the temp-to-perm model precisely to identify individuals like Alex—and potentially you—who demonstrate the aptitude and attitude to grow with the business. Your prior experience as a Telemarketer (resilience, persuasive communication) or a School Receptionist (organised multi-tasking, dealing with diverse stakeholders) provides an excellent foundation for this kind of progression.
Mastering the Core Skills: Beyond the Basics
🎯 Advanced Problem-Solving in Practice
While problem-solving is listed as a requirement, in this role it takes a specific form. It's not about abstract puzzles; it's about de-escalation, resourcefulness, and policy application.
Example Scenario: A customer calls, furious that their high-value order is delayed. They are threatening to cancel and go to a competitor. A basic response is to apologize. An advanced response involves:
- Active Listening & Empathy:"I completely understand why that delay is frustrating, Mr. Smith, especially as you were counting on it."
- Taking Ownership:"Let me investigate this personally with our logistics team right now. Can you hold for 90 seconds while I get a live update?"
- Offering a Tangible Solution:"I've located the package; it's at our local depot. I can arrange a priority dispatch for tomorrow AM, and I'll apply a 15% discount to your order for the inconvenience. Does that work for you?"
This structured approach turns a complaint into a customer retention success, a skill highly valued by the client.
🤝 CRM Proficiency & Data-Driven Service
You'll be trained on the client's specific Customer Relationship Management (CRM) software. True proficiency, however, means using it as a strategic tool, not just a data entry system.
- • Predictive Service: Using purchase history visible in the CRM to anticipate customer needs. ("I see you usually order these supplies every quarter; would you like me to set a reminder for you?")
- • Cross-Selling with Insight: Identifying opportunities based on customer profiles, not scripted prompts. This is where your communication skills merge with tech literacy.
- • Contributing to Data Quality: Flagging incorrect data or suggesting new customer"tags" that help the entire team personalize service more effectively.
This level of engagement with the system makes you an indispensable part of the operational team and is a key differentiator when being considered for the permanent position.
Your Interview Preparation Guide: Standing Out from Other Candidates
Given the fast-tracked nature of this process, preparation is key. Our client's interview will likely be competency-based, focusing on real-world scenarios. Here’s how to prepare effectively:
1. Structure Your Examples Using the STAR Method
Prepare 3-4 concrete examples from your past work (be it as a Telemarketer, School Receptionist, or in retail) using the STAR framework:
- Situation: Briefly describe the context.
- Task: What was your specific responsibility?
- Action: What steps did you take? (This is the most important part.)
- Result: What was the positive outcome? Use numbers if possible (e.g.,"resolved the issue, leading to a 5-star feedback review,""retained a customer worth £X annually").
2. Anticipate Key Questions
Be ready to answer these in detail:
- "Describe a time you dealt with a difficult or angry customer. What was the outcome?"
- "Tell me about a time you had to learn a new software system quickly. How did you approach it?"
- "Give an example of when you went above and beyond for a customer."
- "Why do you want to work in Salford Quays, and for this company specifically?" (Research the client company online!)
3. Prepare Your Own Questions
Asking insightful questions demonstrates genuine interest. Consider asking:
- "Can you describe the team culture and how the team supports each other during peak times?"
- "What does a successful Customer Service Representative look like in this role after 6 months?"
- "What are the most common challenges the team faces, and how is the company addressing them?"
Pro Tip from Phone Direct Consultants: In your initial phone screening with us, be clear about your commute and immediate availability. This logistical certainty makes you a more viable candidate for an immediate start and speeds up the entire process.