Immediate Start: Call Centre Agent Jobs in Exeter EX1
Join Phone Direct's network of skilled agents. Flexible shifts, competitive pay, and a fast-track to your next customer service career in Devon's capital.
Exeter EX1
Central & surrounding Devon areas
ASAP / Immediate
Interviews happening now
£11.50 - £13.50/hr
+ performance bonuses
Temporary to Perm
Full-time & part-time shifts
Call Centre Agent Job Description: Exeter EX1
Phone Direct is seeking articulate, customer-focused individuals to join our client's dynamic contact centre team in the heart of Exeter EX1. This is a pivotal role for a Customer Service Representative or Telemarketer who thrives in a fast-paced environment, delivering exceptional service and building positive relationships over the phone. Our client is a respected local business with a national reach, and they value agents who can represent their brand with professionalism and empathy.
As a specialist recruitment agency connecting talent with opportunity, Phone Direct facilitates a smooth and efficient hiring process. We understand the local Exeter job market and the specific skills required for successful Call Centre Agents. By applying through us, you gain access to a wider range of roles, from inbound customer support to outbound sales, and benefit from our ongoing support and career guidance. Whether you're looking for an immediate start or a stepping stone to a permanent career in customer service, this role offers a fantastic entry point.
Core Responsibilities & Daily Duties
- Handle a high volume of inbound and outbound calls, providing first-contact resolution for customer enquiries, technical support, and sales opportunities.
- Accurately log all call details and customer interactions in the company CRM system, ensuring data integrity and compliance with GDPR regulations.
- Upsell and cross-sell products and services where appropriate, meeting and exceeding individual and team sales targets.
- De-escalate challenging situations with frustrated customers, using active listening and problem-solving skills to achieve a satisfactory outcome.
- Collaborate with team members and team leaders to share best practices and contribute to a positive, supportive work environment.
- Adhere to all call centre scripts, processes, and quality standards to ensure consistent and professional service delivery.
Essential Skills & Candidate Requirements
To excel as a Call Centre Agent in Exeter, you will need a blend of communication skills, resilience, and technical aptitude. Our client is looking for candidates who are not just answering calls, but are genuine brand ambassadors.
Must-Have Qualifications
- Excellent verbal and written communication skills in English.
- Proven experience in a customer-facing role (retail, hospitality, or previous contact centre work).
- Basic computer literacy and the ability to navigate multiple software systems simultaneously.
- A positive, can-do attitude and the resilience to handle repetitive tasks and customer complaints.
Highly Desirable Attributes
- Previous sales or telemarketing experience with a track record of meeting targets.
- Flexibility to work a rotating shift pattern, including some weekends (enhanced pay applies).
- Own transport or excellent access to public transport links for the Exeter EX1 area.
- A genuine passion for helping people and solving problems.
Apply Now for Immediate Consideration
This role is interviewing now for an immediate start. Submit your details and a consultant will call you within 24 hours.
Quick Apply Onlineor call 020 3393 5357
Salary & Benefits Package
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Competitive Hourly Rate
£11.50 - £13.50 per hour, paid weekly. Performance-based bonuses can increase your take-home pay significantly.
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Flexible Shift Patterns
Choose from full-time (37.5 hrs), part-time, or weekend-only shifts. We work with you to find a pattern that fits your life.
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Career Progression
Clear pathways to Team Leader, Trainer, or Quality Analyst roles. Many of our temp assignments convert to permanent positions.
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Supportive Team Environment
Modern, refurbished offices in Exeter EX1 with breakout areas, free refreshments, and regular team social events.
Why Register with Phone Direct?
As a leading recruitment and temporary staffing agency in the South West, we don't just fill roles—we build careers and solve staffing challenges for local businesses.
Local Market Expertise
We have an in-depth understanding of the Exeter job market. Our consultants live and work locally, giving you access to unadvertised roles and insider knowledge on the best employers.
Speed & Efficiency
Our registration process is fast and fully digital. From application to first shift, we can often place suitable candidates within 48 hours, perfect for those seeking an immediate start.
Ongoing Career Support
You get a dedicated consultant who acts as your advocate. They'll provide interview coaching, help you negotiate pay rates, and proactively search for your next role when you're ready to move.
Wide Network of Employers
We partner with a diverse range of clients across sectors—from financial services and utilities to retail and healthcare—giving you more choice and variety in your Customer Service Representative career.
Looking for staff for your own business? Explore our comprehensive staffing solutions designed for Exeter companies, or learn about our specialised call answering services for small business.
How to Apply for This Call Centre Agent Role
Submit Your CV
Click the"Apply Now" button on this page to complete our short online form and upload your CV. Ensure it highlights any previous customer service, telemarketer, or receptionist experience.
Screening Call
A Phone Direct consultant will call you within one working day for a brief, informal chat to discuss your experience, availability, and career goals. This is not a formal interview.
Client Interview & Start
If suitable, we'll arrange a fast-track interview with our client in Exeter EX1. Successful candidates can often start within the same week, subject to completion of necessary paperwork.
Final Application Instructions
To ensure your application is processed quickly, please follow these steps. We are looking for candidates who can start promptly and are committed to building a career in customer service in the Exeter area.
CRITICAL: If you are interested email your cv and info to [email protected]. Please use the subject line:"Call Centre Agent Application - Exeter EX1".
Frequently Asked Questions
While previous experience as a Call Centre Agent or Customer Service Advisor is advantageous, it is not always essential. Our client provides comprehensive training for all new starters. We value transferable skills above all: excellent communication, resilience, basic computer skills, and a positive attitude. Experience in retail, hospitality, or as a Receptionist is highly relevant.
The contact centre operates between 8:00 AM and 8:00 PM, Monday to Sunday. Shifts are typically 7.5 hours with a 30-minute unpaid break. We offer a variety of patterns: early (8am-4pm), late (12pm-8pm), and rotating shifts. There are also part-time opportunities (minimum 20 hours per week) and weekend-only roles which often command a higher hourly rate. Flexibility is a key benefit of working with Phone Direct.
This specific vacancy is advertised as a temporary placement, often to cover seasonal peaks or specific projects. However, a significant proportion of our temporary assignments convert to permanent contracts for high-performing agents. The client views the temp period as an extended interview. Furthermore, registering with Phone Direct gives you access to our entire portfolio of permanent Customer Service Representative roles across Exeter and Devon.
The dress code is"smart casual." As you will be representing the client's brand over the phone, a professional appearance is expected, but suits are not required. Typical attire includes smart trousers or skirts, collared shirts, blouses, or smart knitwear. Jeans (dark, without rips) and clean trainers are generally acceptable. Full guidelines will be provided upon offer.
Your relationship with Phone Direct continues long after your first day. Your dedicated consultant will conduct regular check-ins (usually weekly at first) to ensure you are settling in, address any issues, and process your timesheets and pay. We act as the intermediary between you and the client for any contractual or administrative queries. We also proactively search for your next role before your current assignment ends, ensuring continuous employment. For more information on our candidate care, visit our About Us page.
Other Immediate Customer Service Roles in Devon
Phone Direct has a constant demand for skilled communicators across the region. Explore these similar opportunities.
Inbound Customer Service Advisor
Handling customer queries for a major utility company. No sales targets, purely support-focused. Immediate start.
Medical Receptionist
Front-of-house role for a busy NHS GP practice. Requires excellent organisation and empathy. Full-time, permanent potential.
Remote Customer Support Agent
Work-from-home role providing technical support via phone, email, and chat. Equipment provided. Flexible hours.
Explore More Opportunities with Phone Direct
Your skills in communication and customer service are highly transferable. Whether you're aiming for a role as a Telemarketer, a Receptionist, or a specialist Customer Service Advisor, we have pathways for you. Discover how we support businesses with their call answering service needs, or learn about the future of customer service in our insightful resource on virtual phone answering services.
Your Next Customer Service Career Starts Here
Don't let this opportunity for an immediate start in Exeter pass you by. With flexible shifts, competitive pay, and the full support of Phone Direct's local recruitment experts, your journey to a rewarding role as a Call Centre Agent is just one click away.
Phone Direct Ltd. Registered in England. Serving Exeter EX1 and the wider Devon region with professional recruitment and staffing solutions since 2010.
Phone Direct
Connecting exceptional people with great businesses across the South West. Specialists in customer service, administrative, and call centre recruitment.
Contact Details
Phone Direct Exeter
Exeter EX1 Region
Devon, United Kingdom
Tel: +44 (0)20 3393 5357
Email: [email protected]
© Phone Direct. All rights reserved. Phone Direct is an equal opportunities employer and recruitment agency. Registered address available upon request.
If you are interested email your cv and info to [email protected].
A Day in the Life: What to Expect as an Exeter Call Centre Agent
Understanding the daily rhythm can help you decide if this role is the right fit. Unlike generic customer service positions, this role within our client's Exeter contact centre offers variety and structured progression throughout the day.
The day begins with a team briefing, known as a"huddle." Your team leader will update you on any new promotions, process changes, or key performance indicators for the day. You'll log into the CRM and telephony systems, review any scheduled callbacks, and prepare for the first wave of inbound customer contacts.
This period is typically focused on resolving queries carried over from the previous day and handling customers seeking assistance with urgent morning issues. The pace is steady, requiring clear communication and efficient problem-solving to build a positive start to your metrics.
Post-lunch, call volumes often increase. This shift segment blends inbound customer service with targeted outbound follow-ups. You might be tasked with calling customers to update them on resolved issues, conducting satisfaction surveys, or executing carefully scripted sales initiatives for customers who have expressed prior interest.
This is where multitasking skills shine, as you balance live calls with updating detailed case notes in the CRM. Performance coaches may listen in to offer real-time feedback, and you'll have access to a live dashboard showing your adherence to schedule and average handle time, tools designed to support you, not pressure you.
The late shift caters to customers finishing their own workday. Enquiries can become more complex, requiring patience and thoroughness. The atmosphere often becomes slightly more collaborative, with agents consulting each other for solutions to less common problems.
Your final hour involves ensuring all call logs are complete, escalating any unresolved cases to the appropriate department, and submitting your timesheet via Phone Direct's portal. A quick end-of-day debrief with your team leader helps celebrate wins and identify any training needs, fostering continuous improvement.
The Exeter Advantage: Local Market Context
Working as a Call Centre Agent in Exeter EX1 offers unique benefits beyond the role itself. Exeter is a thriving economic hub in the South West, home to a diverse mix of national headquarters and innovative local businesses. This diversity is reflected in the client portfolio we serve at Phone Direct.
Sectors You Could Support:
Public Sector & NHS
Financial Services
Retail & E-Commerce
Utilities & Telecoms
This variety means your skills remain transferable and in high demand. An agent supporting utility customers today could, with our guidance, transition to a specialist role in financial customer services tomorrow, all within the Exeter region. This career elasticity is a key advantage of working through a specialist agency like Phone Direct.
Investment in You: Training & Career Pathways
Our client and Phone Direct are committed to your professional growth. We believe upskilling our agents directly translates to better service for clients and more rewarding, sustainable careers for you. The initial training is just the beginning.
Comprehensive Onboarding Programme
Your first week is a fully paid, dedicated induction. This isn't just about learning scripts; it's about understanding the client's brand, values, and customer promise.
- Days 1-2: Core systems training (CRM, telephony, compliance software) and an introduction to data protection/GDPR, led by the client's training team.
- Days 3-4: Shadowing experienced agents. You'll listen to live calls and observe how top performers navigate complex queries and utilise knowledge bases.
- Day 5: Soft skills workshop focused on de-escalation techniques, active listening, and effective communication, run by Phone Direct's own trainers.
Our client's dedicated training facility in Exeter EX1.
Beyond the Basics: Specialist Progression Tracks
After 3-6 months of consistent performance, agents are encouraged to explore specialist pathways. This structured approach to career development is what sets our client's operation apart.
| Pathway | Typical Timeframe | Key Development Actions | Potential Outcome |
|---|---|---|---|
| Quality & Coaching | 6-9 months | Complete internal"Train the Trainer" course, mentor new starters, learn quality scoring methodology. | Promotion to Quality Assurance Analyst or Performance Coach. |
| Technical Support Specialist | 9-12 months | Undertake product-specific technical training, manage escalated technical tickets. | Move to dedicated technical support desk with higher pay grade. |
| Team Leadership | 12-18 months | Lead small projects, manage rotas, participate in leadership workshops facilitated by Phone Direct. | Application for Team Leader positions, often with a permanent contract offer. |
Note: Timeframes are indicative and based on performance and business need. Your Phone Direct consultant will help you navigate these opportunities.