Customer Service Advisor in Glasgow G2 — Immediate Start with Phone Direct
Phone Direct is recruiting an experienced Customer Service Advisor for an immediate temporary placement in Glasgow G2. ASAP start, competitive pay, and ongoing work for the right candidate. This role is perfect for those with excellent communication skills looking to build a career in a dynamic business environment in the heart of the city.
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Location
Glasgow G2
City Centre & Surrounding |
Start Date
ASAP Start
Available immediately |
Pay Rate
Competitive
Based on experience |
Duration
Temporary
Temp-to-perm possible |
Job Description
Are you a skilled communicator looking for a rewarding role in the bustling commercial heart of Glasgow? Phone Direct is working with a prestigious client in the G2 postcode to secure a dedicated Customer Service Advisor. This position is central to providing first-class support and building positive relationships with a diverse clientele. The role requires a proactive individual who thrives in a fast-paced environment and can handle a high volume of enquiries with professionalism and a positive attitude. Your contribution will be vital to the client's reputation and operational success.
This is more than just a job; it's an opportunity to develop your skills with a leading employer and a reputable recruitment agency. As your partner, Phone Direct ensures a smooth registration process, transparent communication, and access to a wide range of opportunities across the city. If you are seeking an immediate start, competitive weekly pay, and the chance to showcase your talents as a Customer Service Representative in a dynamic setting, this role is the ideal next step in your career journey.
Key Responsibilities
- Provide exceptional frontline customer service via telephone, email, and live chat, acting as the first point of contact for all client enquiries and ensuring a positive brand experience.
- Efficiently handle and resolve a wide range of customer issues, complaints, and questions, escalating complex cases to the appropriate senior team member when necessary.
- Accurately process orders, update customer accounts, and maintain detailed records in the company's CRM system to ensure data integrity and support business operations.
- Work collaboratively with other departments, such as sales and logistics, to provide seamless end-to-end service and contribute to team targets and service level agreements (SLAs).
- Proactively identify opportunities for service improvement and provide constructive feedback to management to help enhance the overall customer journey and satisfaction levels.
What We're Looking For
- Proven experience in a customer-facing role, ideally as a Customer Service Advisor, Customer Service Representative, or a similar position such as a School Receptionist where communication is key.
- Excellent verbal and written communication skills with a clear, empathetic telephone manner and the ability to build rapport quickly with customers from all backgrounds.
- Strong IT literacy and the ability to navigate multiple software systems simultaneously, with a keen eye for detail and accuracy in data entry.
- A resilient, solution-focused attitude with the ability to work effectively both independently and as part of a team in a busy office environment located in Glasgow G2.
Salary & Benefits
We offer a competitive hourly pay rate that reflects your experience and skills in this customer service field. The exact rate will be discussed during your registration and is paid on a weekly basis directly by Phone Direct. This ensures prompt and reliable payment for all hours worked. The role may also offer the potential to transition into a permanent position with the client for the right candidate.
In addition to the financial package, you will benefit from ongoing support from your dedicated Phone Direct consultant who has expert knowledge of the Glasgow job market. We also provide access to our exclusive portfolio of roles, from temporary assignments to long-term contracts in various sectors. For example, we regularly place skilled professionals in roles like Remote Customer Support and other specialized positions, giving you a pathway for career growth.
How to Apply
The application process is straightforward and designed to get you started quickly. If you have the relevant experience and are available for an immediate start in Glasgow G2, we want to hear from you.
- Review this job description and ensure you meet the core requirements.
- Prepare an up-to-date CV that clearly details your customer service experience.
- Send your application via the methods below. A member of our recruitment team will review your details and contact suitable candidates promptly to discuss the next steps.
Application Deadline: This role is being filled on a rolling basis. Due to high demand for immediate-start positions in Glasgow, we encourage you to apply as soon as possible to avoid disappointment. If you are interested email your cv and info to [email protected].
Why Register with Phone Direct?
As a trusted Glasgow G2 recruitment and temporary staffing agency, Phone Direct connects skilled staff with employers who need them fast. When you register with us you get:
- Competitive pay rates: We negotiate on your behalf to ensure you receive a fair rate for your skills and experience.
- Weekly pay: A fast, reliable payment process so you never have to wait for your earnings.
- Flexible opportunities: Access to temporary, part-time, full-time, and temp-to-perm roles across Glasgow and beyond, including niche areas like recruitment support and specialised answering services.
- Local expertise: A dedicated consultant who understands the Glasgow market and can match you with the right role for your career goals.
Other Immediate Customer Service Advisor Roles in Glasgow G2 Available Now
| Job Title | Location | Pay Rate | Apply |
|---|---|---|---|
| Customer Service Representative - Utilities | Glasgow G1 | £12.50 p/h | Apply |
| Inbound Call Centre Agent | Glasgow G31 | £11.75 p/h | Apply |
| Client Support Advisor | Glasgow G3 | £13.00 p/h | Apply |
| Medical Receptionist | Glasgow G12 | £12.25 p/h | Apply |
| School Receptionist | Glasgow G53 | £11.50 p/h | Apply |
| Customer Service Team Leader | Glasgow G2 | £15.50 p/h | Apply |
| Helpdesk Advisor - IT | Glasgow G5 | £13.75 p/h | Apply |
| Retail Customer Assistant | Glasgow City Centre | £10.80 p/h | Apply |
| Complaints Handler | Glasgow G4 | £14.00 p/h | Apply |
| Telephone Banking Advisor | Glasgow G2 | £12.90 p/h | Apply |
All advertised pay rates are indicative and depend on experience, shift, and client.
Frequently Asked Questions
How quickly can I start this Customer Service Advisor role in Glasgow G2?
The role is for an immediate start. Once you apply and are successfully registered with Phone Direct, we aim to fast-track suitable candidates to interview with the client within days, depending on availability. We specialise in filling urgent vacancies, much like our healthcare roles in Bolton.
What experience do I need to apply?
We are looking for candidates with proven experience in a customer-facing role. This could be as a Customer Service Advisor, Representative, or in a front-of-house position like a School Receptionist. Excellent communication skills, basic IT proficiency, and a positive attitude are essential.
Is this a temporary or permanent position?
This specific assignment is offered on a temporary basis through Phone Direct. However, many of our temporary roles have the potential to become permanent (temp-to-perm) based on performance and business needs, offering a valuable foot in the door with leading employers.
What is the pay rate and how often will I be paid?
The pay rate is competitive and will be confirmed based on your experience during registration. All our temporary workers are paid weekly directly into your bank account by Phone Direct, ensuring prompt and reliable payment for all hours worked.
Do you offer other types of customer service roles?
Absolutely. Phone Direct recruits for a wide variety of customer service and support roles across Scotland and the UK. This includes specialized positions such as Call Answering Service agents, remote support roles, and receptionists across multiple sectors.
What support does Phone Direct provide?
From the moment you register, you will have a dedicated consultant who will guide you through the process, prepare you for interviews, and be your point of contact for any questions. We also handle all payroll and administration, so you can focus on your new role. For more general queries, you can also visit our main FAQ page.
The Future of Customer Service & Your Career
The customer service landscape is evolving rapidly with technology. While AI and automation are enhancing efficiency, the human touch provided by skilled Customer Service Advisors remains irreplaceable for complex queries, empathy, and building customer loyalty. This role allows you to develop the very skills that are future-proof.
Working in a modern Glasgow G2 contact centre, you'll likely use advanced CRM systems and communication platforms. Gaining proficiency in these tools is a valuable asset for any career in business support. Phone Direct is at the forefront of connecting talent with businesses that value both human expertise and technological innovation, including those utilising advanced virtual answering services.
Explore More at Phone Direct
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Contact Phone Direct
|
Phone Direct Glasgow G2 Region |
Phone: +442033935357 Email: [email protected] |
Phone Direct is an equal-opportunities recruitment and temporary staffing agency serving Glasgow G2 and the surrounding region.