Customer Service Representative / Advisor in Edinburgh EH2 — Immediate Start with Phone Direct
Phone Direct is recruiting an experienced Customer Service Representative / Advisor for an immediate temporary placement in Edinburgh EH2. ASAP start, competitive pay, and ongoing work for the right candidate. This isn't just another call centre role; it's your pathway to developing essential communication skills that are valued across industries, from a GP Receptionist to a dedicated Telemarketer. We're looking for individuals who can be the voice of our client's business, providing exceptional service in the heart of Scotland's capital.
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Location
Edinburgh EH2
Local & surrounding areas |
Start Date
ASAP Start
Available immediately |
Pay Rate
Competitive
Based on experience |
Duration
Temporary
Temp-to-perm possible |
Job Description
Phone Direct is seeking a dedicated and articulate Customer Service Representative / Advisor to join our client's team in Edinburgh EH2. This is a front-line role where you will be the first point of contact for customers, handling a diverse range of enquiries via phone and email. Our client operates a dynamic service-oriented business in the heart of Edinburgh, and they require a professional who can manage high-volume interactions while maintaining exceptional standards. Your role will be crucial in building customer loyalty, resolving issues efficiently, and contributing to the overall success of their operations. Whether you're providing detailed product information, scheduling appointments, or resolving complaints, your communication skills will be key.
As the trusted recruitment partner for this role, Phone Direct specialises in connecting talented individuals with local Edinburgh employers who value prompt, reliable staffing solutions. We understand the specific demands of customer service roles in a competitive market like EH2. This position offers more than just immediate work; it's an opportunity to gain valuable experience with a reputable company, potentially leading to a permanent position for the right candidate. If you thrive in a fast-paced environment and have experience in a similar Telemarketer or GP Receptionist capacity, your skills will be highly transferable. We encourage you to apply through us to access our full range of support, from interview preparation to ongoing career advice, much like the comprehensive service we provide for Call Answering Service Jobs.
Key Responsibilities
- Provide professional, efficient, and friendly customer service via inbound and outbound telephone calls, managing enquiries, providing information, and handling complaints in line with company procedures.
- Accurately log all customer interactions, update records on the CRM system, and follow up on actions to ensure queries are resolved promptly and satisfactorily.
- Process orders, schedule appointments, and manage bookings, demonstrating strong attention to detail and organisational skills akin to those needed for a Medical Receptionist.
- Develop a thorough understanding of the client's products and services to offer accurate advice, up-sell where appropriate, and enhance the customer experience.
- Work collaboratively within a team to meet daily targets and service level agreements (SLAs), contributing to a positive and supportive office atmosphere in central Edinburgh.
What We're Looking For
- Proven experience in a customer-facing role, such as Customer Service Representative, Telemarketer, or GP Receptionist, with excellent verbal and written communication skills.
- A positive, can-do attitude with the resilience to handle challenging calls calmly and professionally, turning potential negatives into positive outcomes.
- Strong IT literacy and the ability to quickly learn new software systems, with experience using CRM platforms or similar customer management tools.
- A genuine passion for helping people and providing service excellence, coupled with the reliability and punctuality required for an immediate start role in Edinburgh EH2.
Why Register with Phone Direct?
As a trusted Edinburgh EH2 recruitment and temporary staffing agency, Phone Direct connects skilled staff with employers who need them fast. When you register with us you get:
- Competitive pay rates
- Weekly pay and a fast, friendly registration process
- Access to temporary, part-time, full-time, and temp-to-perm roles
- A dedicated consultant who understands the local market
Salary & Benefits
We believe in offering a fair and attractive package that reflects your skills and the value you bring. The pay rate for this Customer Service Representative / Advisor position is competitive and will be discussed upon application, based on your relevant experience in roles such as Telemarketer or GP Receptionist. In addition to your hourly/weekly wage, registering with Phone Direct opens the door to a host of benefits designed to support your career in Edinburgh.
Your Benefits Package Includes:
- Weekly Pay: Get paid reliably every week, with no delays, giving you financial stability.
- Holiday Pay Accrual: Accrue holiday pay in line with statutory requirements while on assignment.
- Career Progression: This temporary role offers a clear path to a permanent position for high performers, similar to the opportunities we facilitate in our Recruitment Jobs in Leeds.
- Ongoing Support: Your dedicated Phone Direct consultant will provide continuous support, from onboarding to resolving any workplace queries.
- Exclusive Job Alerts: Be the first to hear about new roles in Edinburgh EH2 and beyond, including specialised positions like Hospital Receptionist or remote support roles.
How to Apply
Applying for this immediate-start Customer Service Representative / Advisor role in Edinburgh EH2 is straightforward. Phone Direct manages the entire recruitment process on behalf of our client, ensuring a smooth and efficient experience for you. Follow the steps below to submit your application.
- Click the"Apply Now" button on this page. This will take you to our secure application portal where you can submit your CV.
- Ensure your CV is up-to-date and highlights any relevant experience in customer service, telemarketing, or receptionist duties.
- One of our recruitment specialists will review your application promptly. If your profile matches the requirements, we will contact you for an initial telephone screening, often within 24-48 hours.
- Successful candidates will be invited for an interview, which may be conducted virtually or in-person at our client's Edinburgh EH2 location. We'll provide full preparation guidance.
Direct Application: If you are interested email your cv and info to [email protected]. Please quote"Customer Service Advisor Edinburgh EH2" in the subject line.
Other Immediate Customer Service Representative / Advisor Roles in Edinburgh EH2 Available Now
| Job Title | Location | Pay Rate | Apply |
|---|---|---|---|
| Inbound Customer Service Advisor | Edinburgh EH1 | £11.50 - £12.75 p/h | Apply |
| Telemarketing Executive | Edinburgh EH3 | £12.00 - £13.50 p/h + Bonus | Apply |
| Medical Receptionist / GP Administrator | Edinburgh EH16 | £12.50 - £13.75 p/h | Apply |
| Contact Centre Agent | Leith, Edinburgh EH6 | £11.75 - £12.85 p/h | Apply |
| Customer Support Specialist | Edinburgh Park, EH12 | £23,000 - £25,000 p/a | Apply |
| Client Services Advisor | Edinburgh City Centre, EH2 | £12.25 - £13.25 p/h | Apply |
| Outbound Sales Advisor (B2B) | Edinburgh EH7 | £11.50 p/h + Commission | Apply |
| Helpdesk Advisor | Edinburgh EH10 | £24,000 - £26,000 p/a | Apply |
| Receptionist / Office Administrator | Edinburgh EH9 | £12.00 - £13.00 p/h | Apply |
| Remote Customer Service Agent | Edinburgh (Remote) | £10.90 - £11.75 p/h | Apply |
All advertised pay rates are indicative and depend on experience, shift, and client.
Preparing for Your Customer Service Career
The world of customer service and telephony is evolving. Understanding the tools and technologies that modern businesses use can give you a competitive edge in your interview and career. Watch this insightful video to see how technology is augmenting, not replacing, human roles in customer interactions.
This video explores the vital partnership between human agents and AI, highlighting the irreplaceable skills you bring as a Customer Service Representative.
Frequently Asked Questions
How quickly can I start this Customer Service Representative role in Edinburgh EH2?
We are recruiting for an immediate start. Once your application is approved and you complete our quick registration process, you could be starting within a matter of days. The client in EH2 is ready to onboard suitable candidates ASAP.
I have experience as a Telemarketer but not in general customer service. Am I eligible?
Absolutely. Skills from a Telemarketer role, such as clear communication, resilience, and product knowledge, are highly transferable to this Customer Service Advisor position. We value the persuasive and proactive nature of telemarketing experience.
What are the typical shift patterns for this Edinburgh EH2 job?
Shifts typically fall within standard business hours (e.g., 9 am - 5:30 pm), Monday to Friday. However, some flexibility may be required depending on the client's needs. Specific details will be confirmed during the interview stage.
Does Phone Direct offer roles outside of Edinburgh city centre?
Yes, we do. While this role is based in EH2, we frequently recruit for positions across Edinburgh and the Lothians. We also list opportunities in other UK regions on our website, such as Remote Customer Support Jobs in Doncaster.
Is there a possibility for this temporary role to become permanent?
Yes, this is a temp-to-perm opportunity. The client is using the temporary period to assess fit and performance. For dedicated and skilled Customer Service Advisors, there is a strong likelihood of being offered a permanent contract.
What support does Phone Direct provide after I secure the job?
Your dedicated consultant will remain your point of contact throughout your assignment. We handle all payroll queries, provide ongoing welfare checks, and are here to support you with any issues, ensuring a positive experience much like the service we offer employers looking to Find Top Recruitment Talent.
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Contact Phone Direct
|
Phone Direct Edinburgh EH2 Region |
Phone: +442033935357 Email: [email protected] |
Phone Direct is an equal-opportunities recruitment and temporary staffing agency serving Edinburgh EH2 and the surrounding region.