Customer Service Representative Jobs in Liverpool L3
Phone Direct is recruiting for an experienced Customer Service Representative for an immediate start. Join a dynamic team, enjoy flexible shifts, and build a rewarding career right in the heart of Liverpool.
ASAP Start Available: Interviews being held daily. Apply before 5pm for same-day review.
Quick Apply & Key Details
Liverpool L3
Prime central location, excellent transport links via Lime Street Station.
Immediate Start
ASAP placement. Interviews arranged within 24-48 hours of application.
£11.50 - £13.50 p/h
Competitive hourly rate, paid weekly. Overtime opportunities available.
Temp-to-Perm
Initial temporary contract with a strong view to permanent employment.
Customer Service Representative Role in Liverpool
Phone Direct is partnering with a leading client in Liverpool's vibrant business district to recruit a dedicated and personable Customer Service Representative. This is a fantastic opportunity for someone with excellent communication skills and a passion for helping people to join a forward-thinking team. Our client operates in a fast-paced environment where customer satisfaction is paramount, and they are looking for an individual who can embody their values and deliver exceptional service from day one.
As a specialist in connecting talented individuals with top employers in Liverpool L3 and beyond, Phone Direct understands what makes a great Customer Service Representative. This role is more than just answering calls; it's about being the first point of contact, building relationships, and solving problems efficiently. Whether you have experience as a Receptionist, in telemarketing, or in general customer support, this position offers a clear path for career development and skill enhancement within a supportive agency framework. For those exploring other support roles, we also have exciting opportunities like Remote Customer Support Jobs in Doncaster or specialised Call Answering Service roles across the UK.
Key Responsibilities & Daily Duties
In this central Liverpool role, you will be the voice and the first impression of our client's business. Your day will be varied, challenging, and rewarding.
Primary Communication Hub
Handling a high volume of inbound calls and emails from customers, providing accurate information, resolving queries, and ensuring a positive customer experience with every interaction. This mirrors the professional standards seen in our top business call answering services.
Problem Resolution & Support
Investigating and resolving customer complaints or issues promptly, logging details accurately in the CRM system, and following up to ensure complete satisfaction. You'll develop the same meticulous approach valued in Medical Receptionist positions.
Administrative Excellence
Updating customer records, processing orders or bookings, managing appointments, and providing general administrative support to the wider team to ensure smooth business operations.
Team Collaboration & Feedback
Working closely with team members and other departments, sharing customer feedback to help improve products and services, and participating in team meetings and training sessions.
What We're Looking For: Essential Requirements
To be successful in this Liverpool-based Customer Service Representative role, you will need a blend of experience, attitude, and skill. We value potential as highly as existing experience.
- Proven Customer Service Experience: At least 6-12 months of experience in a customer-facing role, such as a Receptionist, Telemarketer, retail assistant, or helpdesk support. Your ability to handle people professionally is key.
- Exceptional Communication Skills: Fluent English with a clear, confident, and polite telephone manner. Excellent written skills for email correspondence. The same caliber of communication is essential for roles like a Remote Receptionist.
- Strong IT & System Proficiency: Confidence using Microsoft Office (Word, Outlook, Excel) and experience with CRM systems or customer databases. Ability to learn new software quickly.
- Problem-Solver Mindset: A proactive, can-do attitude. The ability to stay calm under pressure, think on your feet, and find solutions to customer issues efficiently and empathetically.
- Reliability & Professionalism: Punctuality, a strong work ethic, and a smart appearance. You must be reliable and committed to providing a high standard of work every day.
Why Register with Phone Direct?
As a trusted Liverpool recruitment and temporary staffing agency, Phone Direct connects skilled staff with top employers who need them fast. We're more than just a job board; we're your career partner.
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Weekly Pay & Fast Registration: Get paid reliably every week. Our streamlined process gets you from application to interview in days, not weeks.
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Dedicated Local Consultant: You'll have a single point of contact who understands the Liverpool L3 job market and fights for the best opportunities for you.
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Access to Exclusive Roles: We work with businesses that don't always advertise publicly. Get first access to temporary, part-time, full-time, and temp-to-perm roles.
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Career Support & Advice: From CV tips to interview prep, we provide ongoing support to help you grow and secure the best positions, much like the guidance offered for Recruitment Jobs in Leeds.
Salary & Benefits Package
Core Compensation
Key Benefits
- 28 days paid holiday (pro-rata)
- Pension scheme enrolment
- Flexible shift patterns (options for full-time or part-time)
- On-site training and career development opportunities
- Modern, supportive office environment in Liverpool L3
How to Apply for This Customer Service Role
The application process is simple, fast, and designed to get you into work quickly. Follow these steps to secure your interview for this immediate start position in Liverpool L3.
Submit Your Application
Click the 'Apply Now' button and complete our quick online form. Attach your CV for immediate review by our Liverpool team.
Screening & Interview
We'll contact you within one working day to discuss your experience and arrange a face-to-face or video interview at our office.
Start Your New Role
Upon success, we'll fast-track your compliance checks and arrange your start date. You could be in role within the week.
Ready to Start Your New Customer Service Career?
This Customer Service Representative role in Liverpool L3 is interviewing now. Don't miss this chance to join a great team with a competitive salary and real career prospects.
Direct Application: If you are interested email your cv and info to [email protected]
Other Immediate Customer Service & Support Roles in Liverpool
Phone Direct has a wide range of immediate start positions for Customer Service Representatives, Receptionists, and Telemarketers across Liverpool and Merseyside. Explore similar opportunities below.
| Job Title | Location | Pay Rate | Start Date | Apply |
|---|---|---|---|---|
|
Customer Service Advisor
Inbound Calls & Admin
|
Liverpool L1 | £11.75 p/h | Immediate | Apply |
|
Front Desk Receptionist
Corporate Office
|
Liverpool L2 | £12.00 p/h | Next Week | Apply |
|
Telemarketing Executive
Outbound Sales
|
Bootle L20 | £11.25 p/h + Bonus | ASAP | Apply |
|
Client Support Assistant
Email & Chat Support
|
Wirral CH41 | £11.50 p/h | Immediate | Apply |
|
Medical Receptionist
GP Surgery
|
Liverpool L15 | £12.50 p/h | 2 Weeks | Apply |
All pay rates are indicative and subject to experience, shift pattern, and specific client requirements. View our FAQ for more details.
Frequently Asked Questions
Got questions about becoming a Customer Service Representative with Phone Direct in Liverpool? We've got answers.
We're looking for candidates with at least 6-12 months of experience in a customer-facing role. This could be as a Receptionist, Telemarketer, retail assistant, or in a helpdesk environment. What's most important is your attitude, communication skills, and willingness to learn. If you have transferable skills from other sectors, we encourage you to apply – our consultants can help highlight your relevant experience. For more niche roles, explore our guide on becoming a top Virtual Receptionist in the UK.
For this specific immediate start role in Liverpool L3, the process is very fast. We aim to contact successful applicants within one working day. Interviews are being held daily, and if successful, you could be starting your new position within the same week, subject to completion of necessary compliance checks. This is a genuine ASAP start opportunity for the right candidate.
This role is offered on a temp-to-perm basis. You will initially be employed by Phone Direct on a temporary contract to work at our client's site in Liverpool L3. There is a strong view to this becoming a permanent position with the client for candidates who perform well and integrate into the team. This is a common and successful pathway to secure a long-term role.
The standard hours are Monday to Friday, 9 am to 5:30 pm, with a one-hour lunch break. However, our client understands the need for work-life balance and may have some flexibility for the right candidate, such as slightly adjusted start/finish times. There may also be occasional Saturday morning work on a rota basis, for which you would be paid an enhanced rate. We discuss all specific shift requirements during the interview to ensure it's a good fit for both parties.
As a Phone Direct temporary worker, you will be paid weekly, every Friday, directly into your bank account via BACS. Your pay will be for all hours worked in the previous week (Monday to Sunday). You will receive a detailed payslip each week. We pride ourselves on reliable, on-time payments. All statutory deductions (PAYE, National Insurance) will be made automatically. For more information on pay and conditions, you can always visit our main FAQ page.
Get in Touch with Phone Direct Liverpool
Our local team is here to help you find your next great role as a Customer Service Representative, Receptionist, or in any support capacity. Whether you're looking for immediate work or career advice, we're just a call or email away.
Remember: If you are interested email your cv and info to [email protected]
Find Your Perfect Role Today
Phone Direct isn't just about this one job. We have a vast network of employers across Liverpool and the North West looking for talented staff. Register with us to get matched with opportunities that fit your skills and lifestyle.
- Access to 100s of unadvertised roles
- Expert CV and interview preparation
- Ongoing career support and advice
Liverpool L3 Region | Recruitment & Temporary Staffing Specialists
Phone: +442033935357 | Email: [email protected]
Phone Direct is an equal-opportunities recruitment and temporary staffing agency serving Liverpool L3 and the surrounding region. © Phone Direct. All rights reserved.
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