Call Centre Operator Jobs in London EC2 | Immediate Start with Phone Direct
Are you a skilled Customer Service Advisor or Receptionist looking for your next immediate opportunity in the heart of London's EC2 district? Phone Direct is recruiting dynamic Call Centre Operators for a leading client. Join a reputable team and secure a temporary-to-permanent position with competitive pay and flexible shift options.
ASAP Start Available | Weekly Pay | Temp-to-Perm Pathway
Phone Direct connects top talent with leading businesses across London. Explore more London-based roles.
Job Description: Call Centre Operator
Phone Direct is a premier recruitment and staffing agency in London EC2, and we are urgently seeking professional Call Centre Operators and Customer Service Advisors for a high-profile client within the professional services sector. This role is ideal for individuals who thrive in a fast-paced telephony environment and are passionate about delivering exceptional customer experiences. Our client values efficiency, clear communication, and a solutions-oriented mindset.
This position offers an immediate start, perfect for job seekers looking for stability and progression. As a specialist agency, Phone Direct provides a seamless bridge between talented individuals and top employers. We manage the entire process, from initial screening to onboarding, ensuring you can focus on performing your role to the highest standard. Our services extend beyond this specific role; if you're also interested in Call Answering Service positions or specialized Receptionist roles, we have a wide network of opportunities across London.
Role Overview
You will be the first point of contact for the client's customers, handling inbound and outbound calls with professionalism and empathy. You will be responsible for resolving queries, providing information, and ensuring customer satisfaction. The role utilises modern telephony systems and CRM software, and full training will be provided on specific client protocols.
Key Responsibilities
- Handle a high volume of inbound customer calls, emails, and live chat inquiries efficiently and professionally, acting as a Customer Service Advisor.
- Accurately log all customer interactions and update client records in the CRM system, ensuring data integrity and compliance.
- Identify, troubleshoot, and resolve customer issues, escalating complex cases to the relevant senior team member when necessary.
- Achieve and exceed individual and team performance targets related to call handling times, customer satisfaction scores, and first-contact resolution.
- Participate in team briefings and training sessions to stay updated on product knowledge, service changes, and company policies.
Essential Skills & Requirements
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1
Proven Experience
Minimum 6 months experience in a customer-facing call centre, customer service, or receptionist role. Experience with telephony systems and CRM software is highly advantageous.
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2
Excellent Communication
Outstanding verbal and written communication skills in English. Ability to convey information clearly, patiently, and professionally to a diverse customer base.
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3
Problem-Solving Attitude
A natural aptitude for listening, analysing customer needs, and finding effective solutions. Resilience and the ability to remain calm under pressure.
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4
Tech Savvy & Reliable
Comfortable learning new software quickly. Must be reliable, punctual, and eligible to work in the UK. A commitment to excellent attendance is crucial.
Salary & Benefits
Pay Package
We offer a highly competitive hourly rate, reviewed based on your prior experience as a Call Centre Operator or Customer Service Advisor. Pay is processed weekly, providing you with regular income.
- Competitive London Living Wage +
- Weekly Payroll (Every Friday)
- Holiday Pay Accrual
- Potential Performance Bonuses
Role Benefits
- Immediate Start & Ongoing Work
- Flexible Shift Patterns (Days/Evenings)
- Central London EC2 Location (Excellent Transport Links)
- Temp-to-Permanent Conversion Opportunities
- Full Training & Career Support from Phone Direct
How to Apply
To apply for this Call Centre Operator role in London EC2, please follow the steps below. Our recruitment team reviews applications daily for an immediate start.
- Click"Apply Now" to submit your initial application through our secure portal.
- A Phone Direct consultant will contact you via phone or email within 24-48 hours to discuss your experience and the role in detail.
- If suitable, we will arrange a brief, informal interview (can be conducted virtually).
- Successful candidates will be fast-tracked for client submission and can often start within the week.
If you are interested email your cv and info to [email protected]
Why Choose Phone Direct?
As a leading London EC2 recruitment agency, we specialise in connecting talented individuals like you with businesses that value skill and professionalism.
Local Expertise
We have an in-depth understanding of the London EC2 job market, especially for Call Centre Operators and Customer Service roles. Our team is based locally.
Speed & Efficiency
We specialise in urgent hires and immediate starts. Our streamlined process gets you from application to your first shift faster than traditional recruitment.
Career Pathway
We don't just fill temporary roles; we help build careers. Many of our temporary positions, from Receptionist to Team Leader roles, convert to permanent offers.
Dedicated Support
You'll have a single point of contact—a consultant who manages your placement, answers your queries, and ensures you're paid correctly and on time, every week.
Learn more about our comprehensive agency services or how we provide Virtual Answering Services to businesses across the UK.
Other Immediate Call Centre & Customer Service Roles in London
Can't find what you're looking for? Browse our latest vacancies across London and the South East. New roles are added daily.
| Job Title | Location | Pay Rate | Shift Pattern | Apply |
|---|---|---|---|---|
| Inbound Customer Service Advisor | Canary Wharf, E14 | £12.50 - £13.75 p/h | Mon-Fri, 9am-5pm | Apply |
| Medical Receptionist | London Bridge, SE1 | £13.00 - £14.50 p/h | Flexible (Part-Time) | Apply |
| Hotel Receptionist | Mayfair, W1 | £12.80 - £14.00 p/h | Early/Late Shifts | Apply |
| Call Centre Team Leader | Stratford, E20 | £15.50 - £17.50 p/h | Full-Time, Rotating | Apply |
| Remote Customer Support Agent | Work from Home (UK) | £11.50 - £13.00 p/h | Flexible Hours | Apply |
| Outbound Sales Advisor | Liverpool Street, EC2 | £11.00 p/h + Commission | Mon-Fri, 10am-6pm | Apply |
| Healthcare Call Handler | Waterloo, SE1 | £13.25 - £14.75 p/h | Weekends & Evenings | Apply |
| Virtual Receptionist | Central London | £12.00 - £13.50 p/h | Part-Time, Ad-hoc | Apply |
| Technical Support Agent | Soho, W1 | £14.00 - £16.00 p/h | Shift Rota (24/7) | Apply |
| Financial Services Call Operator | Bank, EC3 | £15.00 - £18.00 p/h | Standard Business Hours | Apply |
All pay rates are indicative and dependent on experience, specific shift patterns, and client requirements. For the most up-to-date list, visit our Latest Jobs page.
Frequently Asked Questions
Your Next Career Move Starts Here
Don't let this opportunity pass you by. This Call Centre Operator role in London EC2 is interviewing now for an immediate start. Join the many candidates who have launched successful careers through Phone Direct.
If you are interested email your cv and info to [email protected]
Phone Direct
A leading recruitment and temporary staffing agency specialising in connecting skilled Call Centre Operators, Customer Service Advisors, and Receptionists with top employers in London EC2 and nationwide.
Explore more about our mission on our About Us page.
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Contact Details
Phone Direct – London EC2 Region
Serving Central London and surrounding areas.
Phone: +44 (0) 20 3393 5357
Email: [email protected]
Phone Direct is an equal-opportunities employer and recruitment agency.
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