Call Centre Agent Jobs in Manchester Airport M90
Join Phone Direct's dynamic team. Immediate temporary & permanent Call Centre Agent roles with competitive pay, flexible shifts, and a fast-track to career growth.
Start Date
Roles available for immediate start. Quick registration process.
Hourly Pay
Competitive rates, paid weekly. Overtime & bonus potential.
Shift Patterns
Full-time, part-time, weekend, and evening shifts available.
Career Path
Many temporary placements lead to permanent positions.
Call Centre Agent Job Description & Requirements
Phone Direct is actively recruiting experienced and entry-level Call Centre Agents for a major client based at Manchester Airport M90. This is a fantastic opportunity to join a leading customer service operation in a vibrant, transport-linked location. We specialise in connecting talented individuals with businesses that need reliable, professional staff urgently.
Whether you're an experienced Telemarketer, a skilled Receptionist looking to transition into a busier call environment, or someone seeking their first role in customer communications, we have a variety of positions that could suit you. Our client values clear communication, problem-solving, and a positive attitude. By applying through Phone Direct, you benefit from our local expertise in Manchester Airport recruitment, a streamlined application process, and ongoing support from our dedicated consultants. For those interested in healthcare roles, we also have specific opportunities like Medical Receptionist positions that require similar skills.
Key Responsibilities
- Handling inbound and outbound customer calls in a professional, courteous manner, providing information, resolving queries, and ensuring a high level of customer satisfaction.
- Accurately inputting and updating customer information, booking details, and service requests into the company's CRM system.
- Upselling or cross-selling services where appropriate, following provided scripts and guidelines to achieve team targets.
- Escalating complex issues to team leaders or relevant departments promptly and with clear communication.
- Adhering to all compliance, data protection (GDPR), and quality assurance protocols during every customer interaction.
Ideal Candidate Profile
- Excellent verbal communication skills with a clear, confident, and friendly telephone manner.
- Previous experience in a customer-facing role such as Receptionist, GP Receptionist, Telemarketer, or retail is highly advantageous.
- Basic computer literacy and the ability to navigate multiple software systems while on a call.
- Resilience and patience to handle challenging calls, with a proactive problem-solving attitude.
- Reliable with excellent timekeeping, and able to commute to the Manchester Airport M90 area.
The Future of Call Centre Work: Human & AI Collaboration
The role of the Call Centre Agent is evolving with technology. Understanding this landscape can give you a competitive edge. This video explores how AI is augmenting, not replacing, human agents in modern customer service.
Watch: AI Call Answering for Call Centers: Why AI Won't Replace Human Agents
Salary, Benefits & Perks
Financial Rewards
- Competitive hourly wage, reviewed regularly
- Weekly pay, every Friday without fail
- Performance bonuses and incentive schemes
- Overtime pay at an enhanced rate
Career & Lifestyle
- Clear temp-to-perm pathways for top performers
- Free on-site training and skill development
- Modern, spacious office environment at Manchester Airport
- Easy access via public transport & staff amenities
Apply Now for Immediate Consideration
This Call Centre Agent role at Manchester Airport M90 is interviewing now. Submit your details and we'll contact you within 24 hours.
Or call us directly: +442033935357
Why Register with Phone Direct?
As a leading Manchester Airport M90 recruitment agency, we bridge the gap between talented individuals and businesses needing urgent staff.
- Speed: We specialise in immediate starts. Our process is fast, with many candidates starting work within 48 hours.
- Pay: Competitive, transparent weekly pay. No hidden deductions, and we chase any late payments on your behalf.
- Variety: Access to temporary, part-time, full-time, and temp-to-perm roles across Manchester Airport and beyond.
- Support: A dedicated consultant who understands the local job market and advocates for you.
Explore Other Immediate Roles
Phone Direct recruits for a wide range of customer service and administrative positions across the UK.
How to Apply for This Call Centre Agent Role
Prepare Your CV
Update your CV with recent experience, focusing on customer service, communication, and any relevant phone-based work. Highlight skills like patience, problem-solving, and computer literacy.
Contact Phone Direct
You can apply via the form on this page, call us directly at +442033935357, or send an email. Have your National Insurance number and right-to-work details ready.
Interview & Start
We'll arrange a quick interview, often same-day. If successful, we'll fast-track your compliance checks. Many candidates start work at Manchester Airport M90 within 1-2 days of applying.
Your Next Career Move Starts Here
Don't miss out on this immediate opportunity for a Call Centre Agent in the heart of Manchester Airport M90. Flexible shifts, great team, and a clear career path await.
If you are interested email your cv and info to [email protected]
Frequently Asked Questions
Not necessarily. While experience as a Call Centre Agent, Telemarketer, or Receptionist is beneficial, our client provides full training. We value attitude, communication skills, and willingness to learn. If you have any customer-facing experience (retail, hospitality, admin), you could be a great fit.
Shifts vary to cover operational hours between 7am and 11pm. Common patterns include early (7am-3pm), late (2pm-10pm), and weekend shifts. Full-time roles are typically 37.5-40 hours per week, but we also have part-time and flexible contracts. We discuss your availability during registration to match you with suitable shifts.
You are employed by Phone Direct and paid directly by us. We operate weekly pay runs – you submit your timesheet, we invoice the client, and you are paid every Friday via BACS. Pay rates are clearly agreed upfront, and we ensure compliance with National Living Wage and holiday pay entitlements. For more on our services, visit our Our Services page.
Yes, absolutely. Many of our temporary Call Centre Agent placements are initially for 3-6 months to cover peaks or specific projects. However, our client frequently offers permanent contracts to temporary staff who demonstrate strong performance, reliability, and team fit. We actively support your transition to a permanent role if that is your goal.
The process is designed to be efficient. It typically starts with a phone screening call from a Phone Direct consultant. If suitable, we arrange an in-person or video interview with the hiring manager at the Manchester Airport site. This involves competency-based questions about handling customer queries, your approach to teamwork, and scenario-based questions. We provide feedback and guidance throughout.
Phone Direct
Your trusted recruitment partner for temporary and permanent staffing solutions in Manchester Airport M90 and across the UK.
Contact Details
Phone: +442033935357
Email: [email protected]
Location: Serving Manchester Airport M90 & Surrounding Areas
Quick Job Links
© 2024 Phone Direct. Registered in England. An equal-opportunities employer and recruitment agency.
If you are interested email your cv and info to [email protected]
A Day in the Life of a Manchester Airport Call Centre Agent
To truly understand the role, let's walk through a typical shift. Your day at the Manchester Airport M90 office is structured yet dynamic, blending scripted protocols with genuine human interaction.
Morning Shift (7:00 AM - 3:00 PM)
- 7:00Log-in & Briefing: Arrive at the modern office, grab a coffee, and log into your workstation. A 15-minute team huddle reviews the day's targets, any system updates, and key messages from the client.
- 7:30Peak Inbound Flow: Handle the morning rush of customer enquiries—everything from flight change requests due to delays at the airport, to booking confirmations and baggage queries. Efficiency and empathy are key.
- 10:00Break & CRM Updates: A scheduled break. Afterwards, you might switch to outbound calls for a period, following up on customer feedback or confirming details for upcoming travel itineraries.
- 1:45Wrap-up & Handover: Finalise your call logs, ensure all CRM notes are accurate, and prepare a brief handover for the late-shift colleagues, highlighting any ongoing complex cases.
Skills in Action: Real Call Scenarios
Here’s how an effective agent handles different situations:
Scenario: Anxious Passenger
A caller is stressed about a last-minute gate change. The agent calmly accesses the live airport database, confirms the new gate, provides walking directions from their current location in Terminal 1, and reassures them about the time.
Scenario: Upsell Opportunity
A customer calls to book a standard car parking space. Noticing a long trip duration, the agent politely informs them of a discounted rate for covered parking, highlighting the protection from Manchester's weather—a value-add that often secures the upgrade.
Scenario: Complaint Escalation
A customer is unhappy with a delayed baggage delivery. The agent listens actively, validates their frustration, gathers all details meticulously, and immediately escalates the case to the dedicated baggage resolution team via an internal ticketing system, providing the customer with a direct reference number.
Master the Technology: Your Digital Toolkit
Success in this role isn't just about talking; it's about seamlessly navigating the software that powers modern customer service. Here’s what you’ll be trained on.
Core CRM Platform
You'll become proficient in the client's bespoke Customer Relationship Management system. This is your command centre for:
- Real-time customer profile and history viewing
- Logging call outcomes with precise categorisation
- Creating and tracking service tickets for other departments
Compliance & Security Hub
Data protection is paramount. You'll be trained on secure systems that ensure full GDPR compliance, including:
- Encrypted payment portals for taking secure deposits.
- Automated call recording with clear customer consent prompts.
- Secure document upload for verifying customer identification.
Live Information Dashboards
To provide accurate airport-related information, you'll have instant access to live feeds, crucial for a transport hub like M90:
- Real-time flight status and gate information.
- Airport parking availability and pricing.
- Local transport links (trains, buses, taxis) and status updates.
Your Career Pathway: More Than Just a Call Centre Job
Starting as a Call Centre Agent at Manchester Airport M90 is often the first step on a rewarding career ladder within the broader travel, hospitality, and customer service sectors.
Master the Agent Role (0-12 Months)
Excelling in your core duties is the foundation. Top performers who consistently hit quality and satisfaction metrics are noted for progression.
Key Development: Advanced product knowledge, conflict resolution certification, and mentorship of new starters.
Potential Internal Move:
Team Mentor / Quality Analyst: Move off the phones to coach new agents, monitor calls for quality, and provide feedback to improve team performance.
Vertical Progression:
Team Leader / Supervisor: Manage a small team of agents, handling scheduling, performance reviews, and complex escalations. Leadership training is provided.
Specialise or Lead (12-24 Months+)
With a proven track record, you can choose to deepen your expertise in a niche or step into leadership.
Alternative Path: Specialise in a high-value area like corporate client services, fraud prevention, or social media customer support.
Broader Career Horizons (24+ Months)
The skills honed here—customer insight, communication, CRM mastery, process improvement—are highly transferable.
Transferable Skills: The experience is a powerful springboard into roles in HR, recruitment, training, operations management, or account management within the wider travel industry.
Beyond the Call Centre:
Client-Side Opportunities: Exceptional temporary agents are often offered permanent positions directly with the client company, opening doors in their commercial, marketing, or airport operations departments.
The Unique Advantage of Working at Manchester Airport M90
This isn't just any call centre location. Being situated at one of the UK's major transport hubs offers distinct benefits.
Unbeatable Connectivity & Amenities
- Vibrant Community: Work alongside a diverse team of over 200 staff in the airport business park, with regular social events and a true sense of camaraderie.
- Easy Commute: Direct access via the M56, M6, and M602 motorways. The location is served by frequent buses and a short shuttle ride from Manchester Airport train station.
- On-Site Facilities: Benefit from staff discounts at airport retailers and restaurants, free on-site parking options for shift workers, and modern breakout areas.
Industry Exposure & Networking
- Fast-Paced Environment: Develop resilience and quick thinking by working in a 24/7 global transport hub. This experience is highly valued on any CV.
- Cross-Company Interaction: The client serves multiple major airlines and travel brands. You gain insight into various business operations, broadening your professional understanding.
- Security & Compliance Expertise: Working within a high-security airport environment provides unique training in data protection and procedural compliance, a skill set applicable to finance, government, and other regulated sectors.